Shipping

Shipping Policy

Use this guide from The Ordinary to review processing, delivery, and tracking. This page applies specifically to theordinoay.shop.

Details from The Ordinary on tracking and addresses
For purchases made through theordinoay.shop, The Ordinary applies the following guidance on tracking and addresses. Once tracking becomes available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

How The Ordinary handles returns after delivery
The Ordinary publishes this returns after delivery guidance for customers using theordinoay.shop. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Details from The Ordinary on delivery area
The Ordinary publishes this delivery area guidance for customers using theordinoay.shop. Our delivery area is limited to addresses within the United States. Standard shipping is free.

delivery issues at The Ordinary
The following delivery issues guidance applies to the The Ordinary storefront at theordinoay.shop. When carrier tracking indicates a delivery problem, or if an order arrives damaged or incomplete, contact Support@Theordinoay.shop or 3096607657. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

processing and transit at The Ordinary
For The Ordinary customers at theordinoay.shop, this section explains processing and transit. Most orders are processed within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinoay.shop
Phone: 3096607657
Physical address: 2000 Post Rd, Warwick, Rhode Island, 02886, United States