Refund

Refund Policy

For The Ordinary customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to theordinoay.shop.

Details from The Ordinary on starting a request
For The Ordinary customers at theordinoay.shop, this section explains starting a request. To start a return or exchange, contact us at Support@Theordinoay.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

exceptions at The Ordinary
The following exceptions guidance applies to the The Ordinary storefront at theordinoay.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

The Ordinary: order problems
Customers using theordinoay.shop can rely on the following The Ordinary guidance about order problems. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

How The Ordinary handles condition of returns
The following condition of returns guidance applies to the The Ordinary storefront at theordinoay.shop. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Details from The Ordinary on support
The following support guidance applies to the The Ordinary storefront at theordinoay.shop. For return or exchange assistance, contact Support@Theordinoay.shop or 3096607657.

Details from The Ordinary on eligibility
This eligibility section covers orders and visits through theordinoay.shop for The Ordinary. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Our approach at The Ordinary to refund timing
For The Ordinary customers at theordinoay.shop, this section explains refund timing. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinoay.shop
Phone: 3096607657
Physical address: 2000 Post Rd, Warwick, Rhode Island, 02886, United States