FAQ
Frequently Asked Questions
Use this guide from The Ordinary to review frequently asked shopping questions. This page applies specifically to theordinoay.shop.
What The Ordinary customers should know about products
Customers using theordinoay.shop can rely on the following The Ordinary guidance about products. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.
How The Ordinary handles refund timing
The Ordinary publishes this refund timing guidance for customers using theordinoay.shop. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.
The Ordinary: return shipping
For purchases made through theordinoay.shop, The Ordinary applies the following guidance on return shipping. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.
Details from The Ordinary on returns and exchanges
The following returns and exchanges guidance applies to the The Ordinary storefront at theordinoay.shop. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.
The Ordinary: shipping cost
The following shipping cost guidance applies to the The Ordinary storefront at theordinoay.shop. Do you offer free shipping?
Yes. We charge nothing for standard shipping on U.S. orders.
delivery timing at The Ordinary
The Ordinary publishes this delivery timing guidance for customers using theordinoay.shop. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.
How The Ordinary handles tracking
The following tracking guidance applies to the The Ordinary storefront at theordinoay.shop. How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout.
contact options at The Ordinary
This contact options section covers orders and visits through theordinoay.shop for The Ordinary. How can I contact you?
Email Support@Theordinoay.shop, call 3096607657, or write to 2000 Post Rd, Warwick, Rhode Island, 02886, United States.
Our approach at The Ordinary to payment methods
Customers using theordinoay.shop can rely on the following The Ordinary guidance about payment methods. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.
Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinoay.shop
Phone: 3096607657
Physical address: 2000 Post Rd, Warwick, Rhode Island, 02886, United States